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Job Description of : Graduate Apprentice
Job Title : Graduate Apprentice- for User Onboarding Support	Department : Information Technology
Reports To : Sr. Manager /Manager	Experience : Fresher or 1 year experience
Preferred Qualification : A bachelor’s degree (B. Sc / B.Com /BBA)	Required Qualification : A bachelor’s degree (B. Sc / B.Com /BBA)
Skill, Knowledge & Trainings : • Good communication skills (verbal and written) in English • One year of work experience in customer facing roles would be preferred
Core Competencies : The selected candidate would carry out activities is onboarding users (both internal and external to the organization) on to the organization’s user onboarding platform. Coordination within and between departments is also an important part of this role. The candidate should be willing and able to perform their tasks with due diligence and care. The role offers excellent leaning opportunities in working as part of the IT team of an end-user organization for which IT plays a very critical role.
Functional Competencies : • Customer orientation • Communicating with confidence
Job Purpose : The candidate should be willing and able to perform their tasks with due diligence and care. The role offers excellent leaning opportunities in working as part of the IT team of an end-user organization for which IT plays a very critical role
Area of Operations : Information Technology
Key Responsibility : • Understanding of the working of the User Onboarding tool • Maintenance of Standard Operating Procedures • Handling of support requests, issues and complaints from end users (both internal and external) over phone and email • Adherence to turn around time (TAT) for support requests • Peer Review, Analysis and Troubleshooting. • Documentation of issues and learnings • Coordination with other teams and departments • Coordination with Users • Willingness to work in shifts
Any Other Requirement :

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